Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Vendra platform, including our website at vendra.app, our Telegram bot, and any associated services (collectively, the "Service") operated by Vendra ("we," "our," or "us").

By creating an account or using the Service you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

Vendra is a commerce platform that lets merchants create an online store accessible via a single shareable link. Customers can browse products, place orders, and make payments without direct messaging. The platform supports local payment methods including KHQR and cash on delivery (COD).

Vendra also offers an optional integration with Google Sheets that synchronises your product catalog with a Google Spreadsheet stored in your own Google Drive. This feature requires you to connect a Google account and grant specific OAuth permissions described in our Privacy Policy.

You must be at least 18 years old and capable of forming a binding contract to use Vendra. By registering you represent that the information you provide is accurate and complete.

You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Notify us immediately at support@vendra.app if you suspect unauthorised access.

Vendra is offered on a subscription basis. Current plans and pricing are listed at vendra.app/#pricing.

• Subscriptions renew automatically at the end of each billing period.
• You may cancel at any time; cancellation takes effect at the end of the current period.
• We do not charge commissions on your sales. You keep 100% of what you earn.
• All fees are non-refundable except where required by law.
• We reserve the right to change pricing with at least 30 days notice.

As a merchant using Vendra, you agree to:

• Sell only lawful products and services.
• Honour orders placed by your customers.
• Maintain accurate product descriptions, prices, and availability.
• Comply with all applicable laws, including consumer protection and tax laws in your jurisdiction.
• Obtain all necessary licences and permits to operate your business.

You must not use the Service to:

• Sell illegal goods or services.
• Engage in fraud, deception, or misrepresentation.
• Violate any third-party intellectual property rights.
• Distribute malware, spam, or unauthorised communications.
• Attempt to circumvent security measures or access systems without authorisation.
• Use the Google integration in any way that violates Google's Terms of Service.

We may suspend or terminate accounts that violate these restrictions without notice.

The Vendra platform, including its design, code, trademarks, and content, is owned by Vendra and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose.

You retain ownership of the content you upload (product images, descriptions, etc.). By uploading content you grant Vendra a limited licence to display and process it to deliver the Service.

The Service integrates with third-party services including Telegram, Google (for the Sheets integration), and payment processors. Your use of those services is governed by their respective terms and privacy policies. Vendra is not responsible for third-party services.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VENDRA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, OR GOODWILL.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO VENDRA IN THE 12 MONTHS PRECEDING THE CLAIM.

You may delete your account at any time. We may suspend or terminate your access for breach of these Terms, non-payment, or at our discretion with reasonable notice. Upon termination your data will be handled per our Privacy Policy.

These Terms are governed by the laws of Cambodia, without regard to conflict-of-law principles. Any disputes shall be resolved in the courts of Cambodia.

We may update these Terms from time to time. We will post the revised version here and notify you by email or in-app notice at least 14 days before material changes take effect. Continued use after the effective date constitutes acceptance.

Questions about these Terms? Reach us at: