Data Deletion Instructions

This page explains how to have your data deleted from Vendra. It applies both to merchants who use Vendra to run a store and to customers who interact with a merchant's store — including anyone who has commented on a Facebook Page that a merchant has connected to Vendra.

If you connected a Facebook Page to Vendra and want that connection and the data behind it removed, section 3 is the fastest route.

When a merchant connects a Facebook Page, Vendra stores only what is needed to turn comments on that Page into orders:

Merchants can remove a Page connection at any time, without contacting us:

1. Sign in to your Vendra dashboard.
2. Go to Social → Facebook Page.
3. Select the connected Page and choose Disconnect.

Disconnecting deletes the stored Page access token, unsubscribes the Page from our webhooks so no further comments are sent to us, and pauses any Selling Sessions that were listening to that Page.

You can also revoke Vendra's access from Facebook's side at any time, under Settings & Privacy → Settings → Business Integrations on your Facebook account. Doing so stops all further data being sent to us.

To have your data erased entirely, email support@vendra.app with the subject line Data deletion request and include:

• The email address or store name on your Vendra account, if you have one.
• The name or ID of the Facebook Page involved, if your request relates to a connected Page.
• If you commented on a merchant's Page and want that comment data removed, the Page name and roughly when you commented, so we can locate the records.

We may ask you to confirm your request from an email address or account associated with the data, so that we do not delete someone else's records on request.

We acknowledge requests within 5 business days and complete deletion within 30 days. We will confirm in writing once it is done.

Deletion covers your account and profile, connected Page credentials, stored comment and webhook records, and any checkout links generated from those comments.

Some records survive a deletion request because we are required to keep them or because they belong to someone else:

• Completed orders and invoices, where tax and accounting law requires us to retain transaction records for a set period.
• A merchant's own order records.If you placed an order with a merchant, that order is also the merchant's business record. Ask the merchant directly to remove it from their store.
• Anonymised, aggregated statistics that can no longer be linked back to you.

Anything retained is kept only for as long as the relevant obligation lasts, then deleted.

See also our Privacy Policy for how we handle data generally.